Customer Support
Contact PME Legend
Have a question about your order, a product, delivery, or your account? Send our support team a message and we will help you find the information you need.
Get in Touch
The easiest way to contact PME Legend is by email. Please describe your question clearly so our team can review your request and provide a useful response.
[email protected]Response Time
When to Expect a Reply
We typically respond to customer support messages within 24–48 hours. Messages received outside service hours will be reviewed during the next available service period.
Service Hours
Customer Service Hours
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
Providing complete and accurate information helps us understand your request and respond more efficiently.
- Your full name and the email address used for the purchase.
- Your order number, when your question relates to an order.
- A clear description of the issue or information you need.
- The product name, item reference, size, or color when asking about a specific product.
- Relevant photos when they are useful for explaining a product, delivery, return, or exchange concern.
How We Can Help
Contact our support team for assistance with the following topics.
Order Support
Ask about an existing order, order details, confirmation messages, payment-related order questions, or an issue noticed after placing your order.
Shipping Support
Contact us when you need help understanding your shipment status, tracking information, delivery updates, or a delivery concern.
Returns and Exchanges
Request guidance before returning or exchanging an eligible item. Include your order number and the item you would like us to review.
Product Questions
Ask for help with available product information, sizing, fit, materials, colors, care details, or choosing between listed styles.
Account Help
Contact us if you need assistance with access to your PME Legend account or information connected with your customer profile.
General Questions
For another store-related question, describe what you need and include any details that may help us direct your message correctly.
Use the Contact Form
You may also use the contact form on this page. Complete all required fields, select the topic that best matches your request, and provide the relevant order or product information in your message.
Your Privacy
Please share only the information needed to handle your request. Do not send passwords, full payment card details, or other unnecessary sensitive information by email or through the contact form.
Information submitted with your support request should be used only as necessary to review your message, communicate with you, and assist with the matter you contacted us about.
We Are Ready to Help
Send your message to [email protected], and the PME Legend support team will review your request during customer service hours.
