Return Eligibility

A returned item must meet the following requirements to qualify for inspection and a refund:

• The return request is made within 30 days after delivery.
• The item is unworn, unused, unwashed, and in its original condition.
• All original tags, labels, accessories, and packaging are included where applicable.
• The item has not been altered, repaired, damaged, or handled beyond what is reasonably necessary to inspect its fit and appearance.
• Proof of purchase or sufficient order information is provided.
• The return follows the instructions supplied by customer service.

Item Condition

Clothing and footwear may be carefully tried on in a clean indoor environment. Returned products must remain in a condition suitable for inspection and resale.

Items showing signs of wear, washing, alterations, stains, odors, makeup, deodorant, fragrance, dirt, pet hair, or other damage may be refused or may not qualify for a full refund.

Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, defective, incorrect, or must be accepted under applicable law:

• Items returned after the 30-day return window.
• Items that have been worn, washed, used, altered, or damaged.
• Items missing required tags, labels, accessories, or original packaging.
• Personalized, customized, or made-to-order products.
• Gift cards or other non-physical store-credit products.
• Hygiene-sensitive products with a protective seal that has been opened or removed.
• Products explicitly identified as final sale or non-returnable before purchase.

How to Start a Return

You must contact PME Legend customer service before sending any return. Do not send a product to an address found on a parcel, invoice, search result, or another website.

1. Email [email protected] within 30 days after delivery.
2. Include your full name, order number, item name, and reason for the return.
3. Include photographs when the item is damaged, defective, incorrect, or otherwise requires visual review.
4. Wait for customer service to provide the correct return instructions and return details.
5. Package the approved item securely and follow all instructions provided for the return.

Return Shipping Cost

Approved eligible returns are covered by our 30 Days Free Returns service when the customer follows the return method and instructions supplied by customer service.

Shipping costs created by using an unauthorized return method, sending an item without approval, or returning a package to an incorrect address may not be reimbursed.

Refund Process

After the returned item is received, it will be inspected to confirm that it meets the return requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The refund will normally be issued to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on the payment provider or financial institution. Original optional delivery charges, if any, are not refundable unless required by applicable law or the return resulted from our error.

We will contact you if the returned item does not meet the eligibility requirements or if additional information is needed.

Exchanges

To request a different size, color, or product, contact customer service before returning the original item. Exchange availability depends on current inventory and cannot be reserved until the request is reviewed.

When a direct exchange is not available, you may be instructed to return the eligible item for a refund and place a separate order for the preferred product.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly so the issue can be reviewed.

• Your full name and order number.
• The product name and item details.
• A clear description of the issue.
• Photos of the item, packaging, and shipping label when available.

Keep the product and its packaging until customer service provides the appropriate instructions. Do not send the item back without prior authorization.

Final Sale Items

A product is treated as final sale only when it is clearly identified as final sale or non-returnable before purchase. Final sale items are not eligible for a change-of-mind return.

This restriction does not apply when an item arrives damaged, defective, incorrect, or when a return is required under applicable consumer law.

Unapproved or Unidentified Returns

Packages sent without prior contact, sufficient order information, or the required return instructions may be delayed, refused, or impossible to identify.

PME Legend is not responsible for items sent to an unauthorized or incorrect return location.