Order Processing

Orders are normally processed within 1–3 days after they are successfully placed and payment is confirmed.

Processing includes reviewing the order information, preparing the items, completing necessary checks, and arranging the shipment. Processing time is separate from the estimated delivery time.

Orders containing incomplete information, an invalid address, or items requiring additional review may take longer to prepare. We may contact you by email when clarification is required.

Estimated Delivery Time

After processing and shipment, the estimated delivery time is 2–5 days.

Delivery dates are estimates rather than guaranteed arrival dates. Weather, transportation interruptions, local delivery conditions, public holidays, address issues, customs procedures, or other events outside our control may affect delivery.

Shipping Destinations

We provide Free Worldwide Shipping to supported residential and commercial addresses. The destination must be entered accurately and must be serviceable by the available delivery network.

Certain remote areas, restricted locations, military addresses, parcel lockers, or other special address types may not be available for every shipment. If an order cannot be delivered to the address provided, we will contact you using the email associated with the order.

Shipping Rates

Standard shipping is provided at no cost through our Free Worldwide Shipping service.

Any optional expedited or special delivery service, if displayed during checkout, may have separate terms or charges. No optional shipping service should be considered selected unless it appears in your order confirmation.

Tracking Your Order

When tracking is available, shipment information will be sent to the email address provided at checkout.

Tracking details may require 1–3 days after shipment to show an update. During this period, a tracking number may appear as inactive or may display limited information while the shipment is being registered.

• Check the email address used when placing your order.
• Review spam or junk folders for the shipment notification.
• Allow 1–3 days after shipment for the first tracking update.
• Contact us if tracking remains unavailable after the update period.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review the recipient name, street details, apartment or unit number, city, postal code, region, and country before submitting the order.

If you notice an error, contact us as soon as possible. We will review whether the address can be updated, but changes may not be possible once processing or shipment has begun.

If a package is returned because the address was incorrect, incomplete, refused, or otherwise undeliverable, contact our support team for the available next steps.

Delayed Packages

A shipment may occasionally take longer than the estimated delivery period because of weather, transportation disruptions, local delivery conditions, customs processing, high shipping volume, or other circumstances outside our control.

If your tracking has not updated or your package has not arrived after the expected period, email us with your order number and tracking information so we can review the situation.

Lost Packages

If tracking indicates that a package may be lost, or if it has not arrived despite being marked as delivered, first check the delivery area, household members, building staff, neighbors, and any safe locations around the address.

Contact us promptly if the package cannot be found. Include your order number, tracking number, delivery address, and a brief description of the issue so the shipment can be reviewed.

Damaged Packages or Items

If a package or item arrives damaged, contact us as soon as possible after delivery.

Please include:

• Your full name and order number.
• A description of the damage.
• Clear photos of the item and its packaging.
• A photo of the shipping label when available.

Keep the item and all original packaging until our support team has reviewed the information and provided further instructions.